This advisory applies to one-time payments made with Online Bill Pay. The issue described below does not affect recurring, auto-pay credit card payments.
The Rapattoni IMS Online Bill Pay system will charge your default credit card after you enter new card details unless the new card is manually selected before payment is authorized. NNRMLS has notified Rapattoni about this issue. A resolution is anticipated in an upcoming release. Follow this step-by-step guide to ensure that your desired credit card is used for payment of your NNRMLS Monthly Invoice.
Background
When entering your credit card information in the Online Bill Pay website, the new card information is not automatically set as the default payment method. The Credit Card Information page will request your credit card details, your name, and billing address. After clicking the Submit button, the card selected by default in the drop-down list labeled Credit Cards on file on the Payment Information page may be the card you used for a prior payment, and not match the credit card payment details that you have entered for this month’s payment. Please read through the 5 Steps below before you make your online payment.
Step 1: Sign into the Member Launchpad and Click NNRMLS Online Bill Pay
Sign into the Member Launchpad at https://launchpad.nnrmls.com and click on the NNRMLS Bill Pay button. This button’s location will vary depending on your REALTOR® Association membership.
Step 2: Select Invoice to Pay
Initially, Rapattoni IMS will display a list of unpaid invoices and the total amount due. Check the Pay Now box the invoice(s) you’d like to pay and click Choose Payment Options to continue.
Step 3: Select Credit the Card Payment Option
The system will display the invoice(s) you have chosen to pay as a line item. The payment information you enter and select after this screen will be applied to the invoice(s) displayed here. Click the button labeled Credit Card to proceed.
Step 4: Enter Credit Card Information
Enter the Credit Card details for your one-time payment. Also, make a mental note of the card you are paying with. On the next step, you’ll need to select this card from a drop-down list. Click Submit button to proceed.
Step 5:Select Credit Card to Charge and Authorize Payment
When you pay your invoice online, you must select the credit card you intend to charge before you finish the bill-pay process. This is the critical step to avoid charging the wrong credit card.
The card highlighted in blue will be the card that the payment is charged to. From the drop-down list labeled Credit Cards on file, select the card you wish to charge the payment to. Once the intended card is highlighted in blue, then click the button labeled I Authorize this payment.
Once you have completed these 5 steps, you will receive a receipt via email confirming that your payment has been submitted. You can close the browser tab and continue working with the NNRMLS Member Launchpad. When you are finished working, please close your browser down completely to securely terminate your session.
We regret the inconvenience and extra attention this issue requires! Our vendor is working to resolve the problem and streamline the payment experience in an upcoming release.
If you have any questions, or if you would prefer to pay your bill over the phone, please call our office at 775-823-8838.
