As the Director of Compliance for the Northern Nevada Regional Multiple Listing Service, it’s my job to make sure that the listing data we provide to our Members is timely and accurate.
Our compliance strategy focuses on listing error correction, education, and using technology to reduce errors during listing input. The NNRMLS Compliance Team performs daily audits of new listings and here are three of the most frequent compliance issues for September 2021:
#1 Incomplete Information
All other information must be complete when entered into the system, including but not limited to APN, taxes, correct schools, zoning, city, state, county and zip code information. – Citation Policy 3.2
Bottom Line: Every field must contain accurate and complete information. The most frequent errors are seen with property taxes.
PRO TIP: Before you save your listing as Active, review your listing to verify that all information is accurate. To verify property tax information, use The MLS Tax Suite by CRS Data. For a quick tutorial, click here.
Insider Info: This month agents violated the incomplete information policy by misusing the “Type of Property” and “Unit Number” fields. For more on Type of Property click here. For more on Unit Number click here to check out our Field Wiki.
Recurrence Factor: This is the third month in a row that Incomplete or Incorrect Information has made the top three in this Compliance Corner blog series.
#2 Contact Information in Public Remarks
Contact Information: MLS Public and Extended Public remarks may only describe the property and details relating to the transaction. No contact information of any kind, including but not limited to names, phone numbers, websites, email addresses, may be entered in the Public Remarks or Extended Public Remarks sections. – Citation Policy 4.7
Bottom Line: Use of names and contact information including, but not limited to, phone numbers, websites and emails is prohibited in both Public Remarks sections.
PRO TIP: How to prevent this from happening: Before you save your listing into MLS, double-check your Remarks entries to ensure you have not included names or contact information. NOTE: Identification of lien holder, required prequalification, auction website or open escrow is permitted in Private Remarks only. Any language that may be considered advertising or steering will be found in violation of this policy. – Citation Policy 4.8
Recurrence Factor: This is the second month in a row that Contact Information in Public Remarks has made the top three in this Compliance Corner blog series.
#3 Wrong Area
3.1 Wrong Area: Listings must be entered into the correct area in accordance with NNRMLS Area Maps and
established boundaries. – Citation Policy 3.1
Bottom Line: Your listing must be entered into the correct NNRMLS Area. NNRMLS Members have over two-hundred-thousand saved searches that use the MLS Area field! In order for these searches to run properly and return accurate results, each listing must be assigned to the correct MLS Area.
PRO TIPS: Before you enter your listing in MLS, use the NNRMLS Area Maps to determine which MLS Area your listing should be assigned to.
Recurrence Factor: This is the second non-consecutive month that Wrong Area has made the top three in this Compliance Corner blog series.
The NNRMLS Compliance Process
When a listing error or rule violation has occurred, the Compliance Team follows the procedures outlined in the NNRMLS Policy Manual. Where a violation is correctable, our team will work with the listing agent to resolve the issue. We will often provide training to prevent a recurrence of the same issue in the future. Fines are assessed when the requested correction has not been made or when there has been a severe or flagrant violation of the MLS Rules. For more information on NNRMLS Compliance, visit the Compliance page on our Members website.