As the Director of Compliance for the Northern Nevada Regional Multiple Listing Service, it’s my job to make sure that the listing data we provide to our Members is timely and accurate.
Our compliance strategy focuses on listing error correction, education, and using technology to reduce errors during listing input. The NNRMLS Compliance Team performs daily audits of new listings and receives reports from members like you when a correction needs to be made.
Here are three of the most frequent compliance issues for October 2021:
#1 Incomplete Information
All other information must be complete when entered into the system, including but not limited to APN, taxes, correct schools, zoning, city, state, county and zip code information. – Citation Policy 3.2
Bottom Line: Every field in a listing must contain accurate and complete information.
PRO TIP💡: Before you save your listing as Active, review your listing to verify that all information is accurate.
Insider Info: This month, agents mostly violated the incomplete information policy by:
- Incorrectly entering the parcel number
- Getting the property taxes incorrect
- Misusing the “Unit Number” field
Recurrence Factor: This is the fourth month in a row that Incomplete or Incorrect Information has made the top three and the third month in a row that it has claimed the number one spot in this Compliance Corner blog series. This is likely caused because it is such a broad category.
I’ve spoken with many agents that got their parcel numbers incorrect and in most cases, the reason was simply typing too fast. My advice? Take your time and proof your work before saving.
Property taxes can be difficult to locate. An easy way to find the yearly taxes is to use the MLS Tax Suite Property Report for the listing. For a quick tutorial on CRS Data’s property intelligence program, click here. For additional questions on how to use the MLS Tax Suite, contact our team at email@example.com.
The unit number field continues to confuse some agents; they simply do not use the field, and instead, enter the unit number into the incorrect field. Even if the number is entered correctly, this mistake renders the listing data incorrect. For an explanation of the Unit Number field check out our Field Wiki.
#2 Contact Information in Public Remarks
Contact Information: MLS Public and Extended Public remarks may only describe the property and details relating to the transaction. No contact information of any kind, including but not limited to names, phone numbers, websites, email addresses, may be entered in the Public Remarks or Extended Public Remarks sections. – Citation Policy 4.7
Bottom Line: Use of names and contact information including, but not limited to, phone numbers, websites and emails is prohibited in both Public Remarks sections.
PRO TIP💡: How to prevent this from happening: Before you save your listing into MLS, double-check your Remarks entries to ensure you have not included names or contact information. NOTE: Identification of lien holder, required prequalification, auction website or open escrow is permitted in Private Remarks only. Any language that may be considered advertising or steering will be found in violation of this policy. – Citation Policy 4.8
Insider Info: This month agents mostly violated the Contact Information policy by:
- Adding escrow company contact info into public remarks
- Adding their own contact info into public remarks, or
- Adding contact info for a utility company, vendor or handyman service into public remarks
Recurrence Factor: This is the third month in a row that Contact Information in Public Remarks has made the top three and the second month in a row it placed as number two in this Compliance Corner blog series.
Many that I’ve spoken with this month think that adding their own contact info into the public remarks does not count against this rule; it does. The policy states “no contact information of any kind,” and that applies to all contact information. There is already a space provided in the listing input for contact information.
#3 Wrong Area
3.1 Wrong Area: Listings must be entered into the correct area in accordance with NNRMLS Area Maps and
established boundaries. – Citation Policy 3.1
Bottom Line: Your listing must be entered into the correct NNRMLS Area. NNRMLS Members have over two-hundred-thousand saved searches that use the MLS Area field! In order for these searches to run properly and return accurate results, each listing must be assigned to the correct MLS Area.
PRO TIPS💡: Before you enter your listing in MLS, use the NNRMLS Area Maps to determine which MLS Area your listing should be assigned to. For additional questions on how to use the MLS Area Maps contact our team at firstname.lastname@example.org.
Recurrence Factor: This is the second month in a row and the third non-consecutive month that Wrong Area has made the top three in this Compliance Corner blog series. This is the second month it’s placed at number three.
When I speak to agents about MLS area, many tell me that they simply use the area information from the previous time the property was entered into the MLS. My advice? Never rely on another agent’s listing, and always do your own due diligence. This is a “reported item,” meaning that unless someone reports that a listing is in the wrong area, we may never know that the listing’s area is incorrect. This is why it is crucial that you follow our Pro Tip above for finding MLS areas if you have any questions about what area your listing is in.
The NNRMLS Compliance Process
When a listing error or rule violation has occurred, the Compliance Team follows the procedures outlined in the NNRMLS Policy Manual. Where a violation is correctable, our team will work with the listing agent to resolve the issue. We will often provide training to prevent a recurrence of the same issue in the future. Fines are assessed when the requested correction has not been made or when there has been a severe or flagrant violation of the MLS Rules. For more information on NNRMLS Compliance, visit the Compliance page on our Members website.
To see monthly numbers on Total Violations Reported and Total Violations Confirmed check out our Compliance Report.