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Compliance Corner:  Top 3 Issues for August 2021

As the Director of Compliance for the Northern Nevada Regional Multiple Listing Service, it’s my job to make sure that the listing data we provide to our Members is timely and accurate. Our compliance strategy focuses on listing error correction, education, and using technology to reduce errors during listing input. The NNRMLS Compliance Team performs daily audits of new listings and here are three of the most frequent compliance issues for August 2021:

#1 Incomplete Information

All other information must be complete when entered into the system, including but not limited to APN, taxes, correct schools, zoning, city, state, county and zip code information. – Citation Policy 3.2

Bottom Line: Every field must contain accurate and complete information. The most frequent errors are seen with property taxes.

PRO TIP:  Before you save your listing as Active, review your listing to verify that all information is accurate. To verify property tax information, use The MLS Tax Suite by CRS Data. For a quick tutorial, click here.

#2 Contact Information in Public Remarks

Contact Information: MLS Public and Extended Public remarks may only describe the property and details relating to the transaction. No contact information of any kind, including but not limited to names, phone numbers, websites, email addresses, may be entered in the Public Remarks or Extended Public Remarks sections. – Citation Policy 4.7

Bottom Line: Use of names and contact information including, but not limited to, phone numbers, websites and emails is prohibited in both Public Remarks sections.

PRO TIPHow to prevent this from happening: Before you save your listing into MLS, double-check your Remarks entries to ensure you have not included names or contact information. NOTE: Identification of lien holder, required prequalification, auction website or open escrow is permitted in Private Remarks only. Any language that may be considered advertising or steering will be found in violation of this policy. – Citation Policy 4.8

#3 Photos

Photo/Sketch with Watermark, Overlay, or Dominant Signage: Photos/sketches may not be watermarked, must be of the listed property only. View photos are acceptable so long as the view depicted is the actual view as seen from the property. No contact information, overlays of any kind, watermarks, or dominant signs are allowed. Guideline for dominant signs: If the name or phone number of the listing agent or office can be read in the photo, the sign is too predominant in the photo. – Citation Policy 4.2

Bottom Line: When adding listing photos ensure that the images accurately depict the property and that there are no readable signs or branding in your pictures.

PRO TIPS: Ensure photo accuracy by asking yourself the question; does this accurately depict the listing? Avoid branding in listing photos by visually assessing if any signs are readable or if any logos can be seen; if so the images that depict those signs and logos are not permitted in MLS.

The NNRMLS Compliance Process

When a listing error or rule violation has occurred, the Compliance Team follows the procedures outlined in the NNRMLS Policy Manual. Where a violation is correctable, our team will work with the listing agent to resolve the issue. We will often provide training to prevent a recurrence of the same issue in the future. Fines are assessed when the requested correction has not been made or when there has been a severe or flagrant violation of the MLS Rules.  For more information on NNRMLS Compliance, visit the Compliance page on our Members website.