Reno Sparks Association of REALTORS®
(775) 823-8800
or
Sierra Nevada Association of REALTORS®
(775) 885-7200
Supra Key & Keybox Support
(877) 699-6787 Supra Kim Voice System
(877) 968-4032
Supra FAQ
Q
My ActiveKEY is expired and I have no signal. How can
I update my key?
A
To get an update for you key, you have three options.
1. You may call the Kim Voice system at (888) 968-4032 to
obtain an update code.
2. Log into the Kim Web system to obtain an update code.
3. Stop by your REALTOR® association to eSync your key.
Q
My e-key device was reloaded and now I do not have my
eKey icons. How do I get the software to load my eKey?
A
You have two options to reload your eKey software:
1. You can download the applications from the Kim
Website. Once logged in, select Download Applications
from the side bar.
2. You can download the applictions directly to your device
by going to www.ekeymobile.com
from your mobile device (not recommended if you have a limited
data plan from your cellular provider).
3. You can call your REALTOR® Association for an appointment
to reload your eKey software.
Q
My eKEY says that it is not authorized. How do I generate
an authorization code?
A
You may generate an authorization code from the Kim Website
or you may contact your REALTOR® Association for the code.
