I need to enroll my token.

My token is lost or broken.

Q:

My Token Is Lost. What do I do?

A:

Step1 - Report your token as lost from the Paragon login screen or the link at the top of this page.
Step 2 - Within 4 days, come to the NNRMLS office or Sierra Nevada Association of REALTORS office in Carson City for a replacement token. There is a $35 charge for replacement of a lost token.
Step 3 - Call NNRMLS at 823-8838 to activate your new token.

Q:

My Token Is Broken. What do I do?

A:

Step1 - Report your token as lost from the Paragon login screen or the link at the top of this page.
Step 2 - Within 4 days, come to the NNRMLS office or Sierra Nevada Association of REALTORS office in Carson City for a replacement token.
Step 3 - Call NNRMLS at 823-8838 to activate your new token.

Q:

I reported my token as lost, but I have found it, how do I reactivate it?

A:

If you have not received a replacement token, contact NNRMLS immediately to reactivate your token. Members cannot reactivate their token once it has been reported as lost or broken.
If you have received a replacement token, you have 30 days to return the token to NNRMLS for a refund.

Q:

I have my SAFEMLS token loaded on my Supra Lockbox Key. My lockbox key device was replaced or reloaded. How do I reactivate my SAFEMLS token?

A:

Step 1 - Have your Supra lockbox key loaded back into your device from your local association.
Step 2 - You must call NNRMLS for assistance with reloading your SAFEMLS token on your Supra Lockbox Key device.

Q:

Can I have TEXTpass along with my SAFEMLS token?

A:

No. Each member may only have one SAFEMLS authenticator.

Q:

How much does SAFEMLS cost?

A:

For new members, the SAFEMLS token is covered by your security assessment.
To replace a lost token or a broken token that is not under warranty, there is a $35 charge.
To have SAFEMLS loaded in your Supra Lockbox Key device, there is a one time cost of $79.